Christmas is coming!

Gorgeous gift: Wooden elephant xylophone

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Gift wrap service

Tick:     Gift wrapped in traditional brown paper.

Tick:     Ribbon/raffia for special touch.

Tick:     Personalised message on brown tag.

All done! Relax.....

£3.25 per item.

Information

CUSTOMER SERVICE:

Providing excellent service as well as unique products: 
              
We are a small business who pride ourselves in providing a friendly, personal service and efficiently dealing with our valued customers to treat them as we would expect to be treated ourselves. We may not be available 24/7 like the webpage however if you need to contact us please do send us an email and we will reply as soon as possible. Your business is important to us.      

Placing an order:
               
The easiest way to place an order is right here on our website. Browse our online store and add items to your shopping basket as required. Simply then proceed to checkout to complete your order. 
                                         
If you would prefer, email us to process your order or indeed to clarify any questions you may have. We can always call you to discuss, if preferablle.               
                                         
Privacy Policy: (Updated 25/05/18 in line with General Data Protection Regulation)
                  
We believe everyone deserves privacy, therefore we confirm that we do not share your information with anybody else.

We will only collect and store the details you share with us which are absolutely necessary for our own use, to process your order efficiently. We do not sell, rent or share your details with any third parties whatsoever, other than for payment and delivery purposes. Please note our payments are taken through Paypal so we do not have access to any of your financial at all.

If you have chosen to be kept up to date about our products and services (via our mailing list selection tick box, through your account on our website) we will of course do so, on occasions.

You have the right to contact us at any time to have your details removed immediately from our database. You also have a right to be informed or to object to any matter regarding your personal data.

Data Protection:

Should you have any questions regarding Data Protection then please contact Rose Jennings (rose@littleliving.co.uk) who monitors this and shall facilitate any requests in a timely and accurate manner.  
                                     
FAQ's:

Do you have a brochure you can send me?
Our brochure is only available online, this enables us to keep our printing costs down and pass the savings onto you through our competitive prices.

Gift Wrap Service:

Let us wrap your purchases for you to save you time. We will use layers of tissue paper with beautiful ribbon or raffia, add your personalised gift message and then send your present directly to your friend(s)/family. This service costs just £3.25 per order.

Feedback:

We welcome feedback on our products, service or website. If you have any comments please do not hesitate to contact us, we value your custom.

 

TERMS AND CONDITIONS:

Delivery:

When items are in stock we aim to have delivered them to their destination within three to five working days, using our standard delivery service. If you order through our website we will advise you when your order has been dispatched. We hope there will not be any delays, but should this happen, we will contact you to discuss your requirements and make alternative arrangements as necessary.

Should you have any special requests (ie: delivery for a birthday) please make this known to us when placing your order.

Individual products will usually be noted when stock is low or delays are expected. Please note lead times for special commission work.

Deliveries are available within the United Kingdom and a charge of £4.25 (standard delivery) per order will be made to cover postage and packaging costs. We do not offer a next day delivery service unless requested and agreed directly with us at the time of order.

Please contact us regarding arrangements to send deliveries to other parts of the world as in this instance postage will be charged at cost.

We offer a free delivery service in Truro, Cornwall for our local customers. Simply select 'collection' at checkout and we will deliver your order to your doorstep for you.

Payment:

Payment is due on ordering and will be through Paypal which also accepts various cards if you do not hold an account. We chose this platform as it is well known and secure. A receipt will be despatched with your goods unless it is a present being sent direct, in which case the receipt will be sent separately to you. We are not VAT registered.

Cancellation:

If you should wish to cancel your order, you may do so by sending an email. You will be refunded immediately. Please note however that personalised special commission orders cannot be cancelled or amended due to the specific nature of the products.

Returns policy and guarantee:

Should your order be unsuitable or you are not completely satisfied for any reason, we will gladly offer an exchange or refund, provided your returns are unused, in original packaging and a resellable condition. Returns will only be accepted if notified and returned to us within 28 days from the date of purchase. Please note you will be required to arrange and pay for the postage costs of the returned item.

Sale items however only have a 7 day return policy to enable us to process the return and put it back into the sale before the sale ends. 

Replacement for exchange of damaged goods will not be dispatched until the original order has been received back by Little Living. In this instance Little Living will refund the return postage costs, however we would recommend using recorded delivery and keeping proof of postage.

General Information:

Prices are valid as stated on our website and we reserve the right to alter these at any time. We also reserve the right to alter any design should we feel it will improve our products. Every care has been taken to describe and portray items (particularly design and colour) accurately using current imaging techniques but slight variation in actual goods may occur.

Little Living's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Little Living to the customer. Little Living shall not be liable for any consequential loss whether this arises from breach of duty in contract or in any other way. Little Living cannot accept any liability for a failure to comply with specific instructions supplied with the products.

Your statutory rights are not affected by the above statements.

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FREE DELIVERY IN TRURO

Simply select 'collection' at checkout, from the drop down menu and the postage cost will be removed. Your parcel will then be delivered personally.

Featured Product ....

WOODEN FERRIS WHEEL

Carnival play set. Age 3+

 

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DREAMY NIGHTWEAR COMING SOON

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Break